We understand that sometimes things don't go according to plan. Therefore, we accept the return of unopened and unused products within 14 days of receipt. Please note that in this case we can refund the item value, but not the original shipping costs or return shipping costs.

Contact us at returns@saranghae.ch to initiate the returns process. Unannounced returns will not be accepted! The refund will be made after a thorough inspection of the returned item and its condition.

The following are excluded from the right of return:

• Sealed products . If the seal is opened, these products cannot be returned.
  Products manufactured by the seller according to the consumer's specifications.
• Products that are clearly personal in nature .
  
  


• Products that cannot be returned for hygiene reasons .
  
  

Cancellation and exchange
If you realize you made a mistake right after placing an order, please contact us immediately via WhatsApp at 0774182161 or through the chat function on our website. If your order has not yet been shipped, we will be happy to assist you in making adjustments. For exchanges of already shipped but unopened items, please note that the return shipping costs and the cost of reshipping the new item are at your expense.

Damaged or incorrect items
If you receive a damaged or incorrect item, we sincerely apologize. We are committed to sending you a free replacement or refunding the purchase price of the affected product. Please send us an email at returns@saranghae.ch with a photo of the item so we can assist you.

At SARANGHAE, it is important to us that you are completely satisfied with your purchase and are always available to provide assistance.