General terms and conditions of business

These general terms and conditions apply to all orders placed by persons residing in Switzerland, the Principality of Liechtenstein and Germany via the online shop saranghae.ch. saranghae.ch provides all services exclusively on the basis of these general terms and conditions.

SECTION 1 - ONLINE STORE TERMS OF USE

By agreeing to these Terms of Service, you represent that you are at least the legal age in your state or province of residence, or that you are the legal age in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit viruses or any code of a destructive nature.

A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

SARANGHAE always strives to keep its customers as informed as possible about the products and services offered. The information on www.saranghae.ch comes partly directly from the manufacturers or from experts, ambassadors and authors and is compiled by saranghae.ch in a structured and customer-friendly manner.

All information on www.saranghae.ch is non-binding and any liability is rejected. Saranghae.ch excludes, in particular within the scope of the legal regulations, any kind of obligation and liability for how accurate, complete and up-to-date the information is. The material on this website is not and should not be considered advice, including legal or medical advice. To the extent permitted by law, saranghae.ch gives no express or implied warranties and makes no representations with respect to this website. Information on this website should not be used without checking such information from appropriate sources and obtaining professional advice where reasonable. You should make your own assessments and clarifications and rely on them to verify the accuracy of the information provided.

The ingredient list represents all options or variations of this product. Although saranghae.ch verifies and updates product ingredient lists, actual ingredients in a particular product variation may vary from the list on the website. Ingredients are subject to change at the discretion of the manufacturer. Please refer to the product packaging for the most complete and up-to-date ingredient lists.

We reserve the right to change prices and the range at any time without prior notice. Images of all products and illustrations are not colour-binding and may differ from the original. Technical drawings of the delivered products may differ from the manufacturer's drawings or other information listed on the Internet.

The current prices are published on the Internet at www.saranghae.ch .

The prices are mutually binding at the time of the order. If errors or mistakes have been made in the prices indicated, saranghae.ch reserves the right to make subsequent price changes. In this case, the customer will be informed and is not obliged to accept the products affected by the price change.

All prices are quoted in Swiss francs (CHF) and include VAT, unless otherwise stated.

In addition to the stated prices, shipping costs apply, which are expressly stated on the article website depending on the shipping method.

For orders over CHF 30, after deduction of discounts and special offers, saranghae.ch covers the shipping costs (except for A-Post Priority and/or against signature and certain large products; free of charge from CHF 50).

SECTION 3 - ORDER AND DELIVERY

An order becomes binding for the customer when he clicks on the "Complete order" button to confirm his order on the checkout website. A complete overview of the order is also displayed there at the end of the ordering process.

After placing the order, the customer will immediately receive a corresponding confirmation of receipt by email from SARANGHAE, which will be sent to the email address provided by the customer. Until the time an order is dispatched, saranghae.ch reserves the right to reject the order or reduce the order quantity in a separate email to the customer, whereby no contract is concluded between the customer and saranghae.ch or a contract for the reduced order quantity is regulated. Unless the customer immediately informs saranghae.ch that he is not interested in a reduced order quantity.

In particular, saranghae.ch reserves the right to refuse an order if there is a dispute with the customer, in particular in connection with non-payment of previous orders from SARANGHAE, or if other invoices due for payment are outstanding from the same person or another person living in the same household.

It is the customer's responsibility to provide a complete and correct delivery address. If the customer makes a mistake in the delivery address and delivery is not possible under the given circumstances, saranghae.ch may refrain from delivering the product at all without any right to compensation or damages being asserted.

saranghae.ch delivers goods and gift vouchers to Switzerland and the Principality of Liechtenstein. Saranghae.ch also delivers goods and gift vouchers to Germany.

The saranghae.ch warehouse is located in Lucerne, Switzerland. The shipping policy is that saranghae.ch ships the products within 48 hours on working days or after receiving the payment confirmation.

Saranghae.ch can only be held liable for delays in delivery and the resulting consequences if these were caused by gross negligence or intentional breach of contract by saranghae.ch. Saranghae.ch accepts no liability for all other delays in delivery and the resulting consequences, including delays caused by the postal service, suppliers of saranghae.ch or third parties.

SECTION 4 – VOUCHERS, REWARDS PROGRAM AND GIFT CARDS

A maximum of one voucher can be redeemed per order. At the end of the ordering process, the voucher code is entered in the field provided. The corresponding amount is then deducted directly from the current order. Vouchers that exceed the order amount cannot be refunded. Discounts obtained by redeeming bonus points (rewards) cannot be combined with gift vouchers.

Saranghae.ch offers digital gift cards, which are not physical products. E-gift cards are delivered via email and include instructions for redemption at checkout. Saranghae.ch e-gift cards have no additional processing fees and do not expire.

SECTION 5 – WARRANTY AND LIABILITY

Saranghae.ch guarantees that the products are free from damage at the time of shipment. Products damaged during transport will be repaired or replaced at saranghae.ch's discretion, provided that the customer notifies saranghae.ch by email within 7 days of receiving the goods. If requested by saranghae.ch, the customer is obliged to return the delivered products to saranghae.ch immediately in the original packaging, with the shipping costs being borne by saranghae.ch.

Saranghae.ch is liable to the customer for damages to the extent that such liability for saranghae.ch is determined under the Swiss Product Liability Act.

Any other form of guarantee for the products delivered and any liability for damage caused by these products is excluded unless saranghae.ch has fraudulently concealed the respective product defects. However, if saranghae.ch can assert further guarantee claims against its suppliers for the product in question, saranghae.ch will transfer these claims at the customer's request, as far as possible. Saranghae.ch assumes no responsibility for the successful assertion of these claims. The same applies to any type of claim that saranghae.ch can assert against the postal service for damage caused during transport.

In particular, saranghae.ch does not guarantee that the products are suitable for the customer's intended use or that they will deliver a specific result. Furthermore, the guarantee also excludes damage that is the responsibility of the buyer, such as the result of improper use of the product or damage caused by external influences that are not the responsibility of the seller, such as damage that occurred during transport.

SECTION 6 – CANCELLATIONS AND RETURNS OF ORDER

Customers have the right to return the goods within 14 days of delivery. The right of return is exercised by returning the goods; a reason for the return is not required. However, the goods to be returned must be announced by email to returns@saranghae.ch . You will then receive the label as well as instructions on where to return the package.

Returned products and packages will only be accepted in suitable condition, i.e. unused, unopened, undamaged and in their original packaging.

Exercising the right of return results in the purchase contract being converted into a reversal relationship, in which the services provided under the purchase contract must be reimbursed. The customer bears the costs of the return shipment.

After receipt of the goods, any purchase price already paid for the goods will be immediately refunded to the customer.

SECTION 7 – PAYMENTS

Orders placed via the website www.saranghae.ch must be paid in advance using the payment methods indicated on the website www.saranghae.ch . The following payment methods are available to you: PayPal, credit card (Visa, Mastercard, American Express), Apple Pay, PostCard, PostFinance Direct, Twint, Sofort (supported by Klarna).

Until the time of full payment of the ordered products or until payment confirmation has been received from the credit card provider, the delivered products remain the property of saranghae.ch

SECTION 8 – PRIVACY POLICY

Under “My Account” the customer has the possibility to change his personal data at any time.

Saranghae.ch uses and processes personal data to maintain customer relationships and for its own marketing purposes. The customer has the option to stop this automatic evaluation at any time. If no form of automatic personal evaluation is desired, the customer can object in writing at any time.

The customer will only receive a newsletter from saranghae.ch if they expressly request it. Unsubscribe is possible at any time.

Please see our Privacy Policy for more detailed information on data usage.

SECTION 9 - THIRD PARTY LINKS

Certain content, products and services available through our Service may include materials from third-party providers. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or other materials, products, or services. We are not liable for any damage or loss of any kind related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall have no obligation (1) to keep any comments confidential; (2) to pay any compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Use. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than you, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for all comments you make and their accuracy. We assume no responsibility and shall not be liable for any comments posted by you or any third-party.

SECTION 11 - LIABILITY

Liability for product defects or damage caused by such defects is governed exclusively by Section 8. For damage resulting from delayed delivery, Section 4 applies exclusively.

Furthermore, within the framework of the applicable legal provisions, saranghae.ch excludes any other form of liability towards the customer in connection with the products, the use or (non-)availability of the website www.saranghae.ch and any damage resulting therefrom. This means, for example, that the assertion of claims arising from the impossibility of providing services, non-fulfillment and unlawful acts is excluded both against saranghae.ch and against its vicarious agents, unless there is evidence of intentional or grossly negligent action.

SECTION 12 – PARTIAL INVALIDITY

Should individual provisions of these General Terms and Conditions be invalid in whole or in part, this shall not affect the validity of the remaining provisions and their purpose. The relevant statutory provisions shall apply in place of the invalid provisions.

SECTION 13 - GOVERNING LAW

The contract is subject exclusively to Swiss law. The place of jurisdiction for all disputes with saranghae.ch is - subject to a different place of jurisdiction under federal law - Lucerne, Switzerland.

SECTION 14 - CHANGES TO THE TERMS AND CONDITIONS

Saranghae.ch expressly reserves the right to adapt these General Terms and Conditions to the circumstances at any time and to apply them with immediate effect to subsequent orders.

SECTION 15 - CONTACT INFORMATION

Questions about the Terms of Use can be sent to us at info@saranghae.ch .

Lucerne, 26 January 2024