Authenticity guarantee
100% authentic products – guaranteed
At SARANGHAE you will only find original products. What you put on your skin has to be genuine – that is why we know exactly where every product comes from.
Where our products come from
We source all products directly from the brands or their authorised distributors in Korea, Japan and Europe.
All products are stored in our warehouse in Lucerne and shipped from there within Switzerland and Liechtenstein.
Why does my packaging look different from the photo?
K-Beauty brands update their packaging often. If your product looks different from the picture, you have usually received the newest version.
Have doubts about a product?
- Email us at hello@saranghae.ch with your order number and photos of the product: packaging, label and batch code.
- We check the batch with our supplier or the brand and get back to you. Our customer service usually replies within 24 hours (Monday to Friday).
- If a product is not authentic, we refund the full purchase price including shipping costs.
You will find more answers in our frequently asked questions.