Data protection
Thank you for visiting SARANGHAE!
Our mission is to bring you the best K-Beauty products and to offer you a great shopping experience! To do this, we show you entertaining content and collect data (which we only use when we have an appropriate legal basis to do so). Please read further to understand what information we collect, how we use it, and your choices.
SECTION 1 - HOW DO WE COLLECT INFORMATION?
When you visit SARANGHAE.ch, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you visit SARANGHAE, we collect information about the individual web pages or products that you view, which websites or search terms referred you to our website, and information about how you interact with our website.
1.1 Technical information
Device information
Device information includes device type, operating system, settings, unique device identifiers and crash data to help us understand when something is not working. Whether we collect some or all of this information often depends on the type of device you are using and its settings. For example, different types of information are available depending on whether you use a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device provides to us, you should also check the policies of your device manufacturer or software provider.
Cookies
“Cookies” are files placed on your device or computer that often contain an anonymous unique identifier. For example, we use cookies to store your language preferences or other preferences so that you do not have to set them each time you visit the website.
Here is a list of the cookies we use. We have listed them here so that you can decide whether you want to opt out of cookies or not.
_session_id, unique token, session
Allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit , no data saved
Persistent for 30 minutes after the last visit, used internally by our website provider to record the number of visits.
_shopify_uniq
No data stored, expires the next day at midnight (relative to visitor), counts the number of visits to a store by a single customer.
Shopping cart, unique token
Permanently for 2 weeks, stores information about the contents of your shopping cart.
secure_session_id
unique token, session
storefront_digest
unique token, perpetual. If the shop has a password, this is used to determine whether the current visitor has access.
You can find more information about cookies and how you can disable cookies here .
Social plugins
If you visit our website pages that contain a plugin from Facebook, Google+, Twitter or Pinterest (these are marked with a logo of the provider), your browser establishes a direct connection to the provider's computers. The content of the plugin is transferred directly from the offer page to your browser and integrated into the website. By integrating the plugins, the provider receives information that you have accessed our website. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. If you interact with the plugins - for example if you click on the "Like" button or leave a comment - the relevant information is transmitted directly from your browser to the provider and stored there.
If you do not want the provider to collect data about you via our website, you must log out before visiting our website. Even when logged out, providers use social plugins to anonymously collect data and set a cookie. If you later log in to the provider, this data can be assigned to your profile.
Please note the provider's data protection guidelines.
Facebook Ireland Ltd. or Facebook Inc.: https://www.facebook.com/policy.php
Google Inc.: https://policies.google.com/privacy
Twitter Inc.: https://twitter.com/en/privacy
Pinterest : https://policy.pinterest.com/en/privacy-policy
If you do not want providers to collect information about you through these cookies, you can choose to block third-party cookies in your browser settings. Then the browser does not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may not work.
Web beacons, tags and pixels
Web beacons, tags and pixels are electronic files used to collect information about how you browse the Site. Web beacons (“tracking pixels”) are small graphic images, also known as “Internet tags” or “clear GIFs,” that are embedded in web pages and email messages. Web beacons are used in combination with Cookies for various purposes, including allowing us to count the number of visitors to the Service, how users navigate the Service, count views of content, and provide you with advertising on and off the Service.
Click-through URLs.
Click-through URLs. In some of our email communications, we use a "click-through URL" that links to content on our websites. When users click on one of these URLs, they go through a separate web server before arriving at the landing page on our website. We track this click-through data for a variety of reasons, including determining interest in certain topics and measuring the effectiveness of our customer communications. If you do not want to be tracked in this way, you should not click any text or graphic links in email messages.
Embedded scripts.
An embedded script is program code designed to collect information about your interactions with the Service. It is temporarily downloaded to your device from our web server or a third party we partner with, is active only while you are connected to the Service, and is deleted or deactivated thereafter.
Log data
Log Data collects data and tracks actions that occur on the Site and collects information including your IP address, browser type, Internet service provider, incoming and outgoing pages, and date/time stamp. This log data includes your Internet Protocol address, the address and activities on the websites you visit that contain the site features (such as the "Search" button), browser type and settings, the date and time of your request, such as You have used the site, cookie data and device data.
1.2 Personal Information
When you register for an account, subscribe to our newsletter, or make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email -Address and your telephone number. We refer to this information as “Order Information.” If you purchase something for someone else on the Site, we collect their delivery details and contact details.
Tracking
Please note that we do not change our data collection and use practices on the Site when we see a Do Not Track signal from your browser.
SECTION 2 - HOW DO WE USE INFORMATION?
We use the information we collect to provide you with the best service. The order information we collect is generally used to process orders placed through the Site (including processing your payment information, arranging shipping, and providing invoices and/or order confirmations). Additionally, we use this order information to:
Identify you when you use the Website and process your transactions;
Communicate with you; Review our orders for potential risks or fraud;
In accordance with the preferences you have communicated, we will provide you with information or advertising about our products or services.
To send you updates and news via email (such as newsletters, for example).
We use the device information we collect to help us screen for potential risk and fraud (in particular your IP address) and generally to improve and optimize our website (for example, by producing analytics about how our customers use the browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).
SECTION 3 - DATA RETENTION AND DISCLOSURE
If you place an order through the Site, we will retain your order information for our records unless you ask us to delete this information.
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Use.
SECTION 4 - TRACKING
Please note that we do not change our data collection and use practices on the Site when we receive a Do Not Track signal from your browser.
SECTION 5 – THIRD
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored across Shopify's databases and the general Shopify application. They store your data on a secure server behind a firewall. To learn more about Shopify's privacy policy, follow this link: https://www.shopify.com/legal/privacy
We engage third-party companies and individuals to perform services on our behalf (e.g., software maintenance, advertising server technologies, email service providers, delivery services, database management, web analytics, payment processing and other services). These third parties have access to your information to enable them to perform these tasks on our behalf, and we expressly prohibit them from using or disclosing your information for any purpose other than to provide that assistance, except as required by law. We may allow our service providers to use aggregated information that does not identify you or anonymized data for other purposes.
Generally, the third party service providers we use will only collect, use and disclose your information to the extent necessary to perform the services we provide.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in relation to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these providers.
In particular, note that certain providers may be located or have facilities that are located a different jurisdiction than either you or us. So if you elect to engage in a transaction using the services of a third-party service provider, your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For example, if you are located in Switzerland and your transaction is processed by a payment gateway in the United States, your personal information may be disclosed under United States law, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Use on our website.
PAYMENTS
PAYPAL
We use PayPal as one of our selected payment service providers on our website. If you decide to purchase a product from us and select the PayPal payment method, we must share your information with PayPal.
https://www.paypal.com/ch/webapps/mpp/ua/privacy-full?locale.x=en_CH
STRIPE
We process debit and credit card payments through Stripe, Inc - a global payment processor. If you decide to purchase a product from us and select the Stripe payment method, we will need to share your information with stripe.com.
POST FINANCE
We process e-payments and PostFinance Card payments via Postfinance Ltd. If you decide to purchase a product from us and select the Postfinance payment method, we will need to share your data with Postfinance Ltd. split.
https://www.postfinance.ch/en/detail/legal-information-and-accessibility.html
IMMEDIATELY KLARNA
We process e-payments via Sofort GmbH, part of Klarna Bank AB, Klarna Group. If you decide to purchase a product from us and select the payment method SOFORT, we must share your data with Sofort GmbH.
https://www.sofort.com/integrationCenter-eng-DE/integration/datenschutz.html
ADVERTISING AND ANALYTICS
GOOGLE ADWORDS
Our website uses the online advertising service Google AdWords, a service provided by Google Inc. in the United States ("Google"), and its conversion tracking features. If you reach our website via a Google ad, Google AdWords places a cookie in your browser that enables us to create statistics on the use of our website (e.g. the number of registrations and/or first purchases made via a specific AdWords website). notifications were made).
Further information on conversion tracking, in particular on preventing data collection through the cookie set by Google, can be found at the following link: http://services.google.com/sitestats/en.html
Our website uses the online advertising service Facebook Ads, one of Facebook Ireland Ltd. and its conversion tracking features. If you reach our website via a Facebook ad, Facebook Ads stores a cookie in your browser that allows us to create statistics about the use of our website (e.g. the number of registrations and/or first purchases made via a specific Facebook ad). notifications were made).
We may also serve ads using a data file called "Custom Audiences" that may select you when you have visited our website. Further information on conversion tracking, in particular on preventing data collection through the cookie set by Facebook, can be found at the following link: https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our store uses Google Analytics to help us understand the way people use SARANGHAE so we can improve it and provide relevant information to users. To provide this, Google collects anonymized statistical data about the use of our website and applications using cookies and usage data.
Read the Google Analytics privacy policy
FACEBOOK ADS CONVERSION TRACKING
Our business uses Facebook Ads conversion tracking to help us understand the way people use SARANGHAE so we can improve it and provide relevant information to users. To provide this, Facebook collects anonymized statistical data about the use of our website and applications using cookies and usage data.
APPS AND MARKETING
Shopify's platform allows us to connect our stores with third-party applications to change functionality in our store or provide new features to make the user experience more friendly.
COMMENTS ON CONTENT
Content commenting services allow users to write and publish their comments on the content of this website (e.g. product reviews). If an email address is present among the personal information provided by a user, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a third-party commenting service is installed, it may still be able to collect web traffic data for the pages on which the commenting service is installed, even if users do not use the commenting service. When leaving a comment on the site, your name and email address are required. SARANGHAE uses a third party review app called Yotpo or Judge.me.
https://www.yotpo.com/privacy-policy/
NOTIFICATIONS WHEN AVAILABLE
If an item is out of stock, you can enter your email address in the field provided on the product page to receive a notification when that item is available again in our store. Data collected: Email address. SARANGHAE uses a third party app http://www.shopapps.in/
CHAT AND INSTANT MESSAGES
We use the third party app CHATRA to allow you to chat while we are present or send messages. Please leave your email address and name so that we can get in touch with you. When you use chat, the following data is collected: email address and name (if you fill out the form), log date and other information in accordance with their privacy policy.
https://chatra.io/privacy-policy/
ADD TO WISHLIST
When you add an item to your wish list and are connected to your SARANGHAE account, your wish list is saved and the information is shared with the third-party app https://swym.it/ . If you are not connected to your account, only the log date will be transferred. https://swym.it/privacy/
NEWSLETTER SUBSCRIPTION
By subscribing to the mailing list or newsletter, your email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature regarding SARANGHAE. Your email address may also be added to this list by registering on this website or after making a purchase. Personal information collected: email address, first name, last name and usage data. SARANGHAE uses a third-party mail automation platform from Klavyio.
https://www.klaviyo.com/privacy
SECTION 6 – SAFETY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. Although no transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – CONSENT AND AGE OF CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or make a return, we will assume that you agree to our collecting it and only use for this specific purpose.
If we request your personal information for a secondary purpose, such as marketing, we will either ask for your expressed consent directly or provide you with an opportunity to opt-out.
By using this site, you represent that you are at least the legal age of residence in your area of residence, or that you are of legal age in your area of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect information from anyone under the legal age to access our site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time. Please check them regularly. Changes and clarifications will be effective immediately upon their posting on the Website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 – YOUR RIGHTS
Our goal is to provide you with simple and meaningful options regarding your information. If you have a SARANGHAE account, you can edit information in your profile at any time. You may also close your account at any time, just as you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
SECTION 10 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete your personal information, register a complaint or simply want more information, contact our data protection officer at info@saranghae.ch .
Effective January 26, 2024
Lucerne, Switzerland