THE PRODUCT I WANT IS OUT OF STOCK. WHAT SHOULD I DO?

We completely understand your disappointment and we will do everything we can to avoid such situations in the future. Please enter your email address under “Notify me when available again” on the product page. We will then automatically inform you by email as soon as the product is available again!

CAN I CHANGE/CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

If you would like to change or cancel your order after you have placed it, please contact us as soon as possible at hello@saranghae.ch . We do everything we can to take your wishes into account and adapt the order accordingly. However, if the order has already been shipped, unfortunately we can no longer change or cancel it.

WILL I GET SAMPLES WITH MY ORDER?

Of course you will receive samples with your order! You have the opportunity to select the samples you want directly in your shopping cart before checking out. As a small gift from us, you will receive a free surprise gift with every order of CHF 130 or more.

If you don't want samples, that's no problem! Simply select no samples and none will be added to your order.

I AM ORDERING A GIFT AND DON'T WANT PRICES TO BE DISPLAYED. HOW SHOULD I PROCEED?

No problem! We only send invoices by email and no prices are listed in our packages.

IS SARANGHAE OPEN ALL YEAR ROUND?

Yes, our website saranghae.ch is operational all year round. However, please note that there are people working behind the online scenes.

Our customer service is available Monday to Friday (9 a.m. to 6 p.m.), excluding public holidays.

WHERE DO WE SHIP FROM?

All products are stored in our warehouse in Lucerne, Switzerland and we ship directly from there.

We only ship within Switzerland and Liechtenstein.

WHEN DOES MY ORDER ARRIVE?

Thank you for your order!

Once shipped, Swiss Post usually delivers it within 2-3 business days for standard shipping and 1-2 business days for priority shipping. Please note that these are estimated delivery times only - Swiss Post does not operate on public holidays or weekends, and occasionally delays may occur for which SARANGHAE is not responsible. You can track your package using the tracking number included in your shipping confirmation email. If you cannot find the email, please also check your spam folder.

HOW CAN I TRACK MY PACKAGE?

You can find your tracking number in the shipping confirmation that we sent to you by email. If you cannot find this email, please also check your spam folder - both the order and shipping confirmation should be there. You can use the tracking number you received to check the status of your package.

DO WE OFFER FREE SHIPPING?

Yes, we offer free standard shipping for all orders over 30CHF. You can also join our rewards program to redeem your points for free standard shipping, among other benefits.

IMPORTANT : If your package is returned to our warehouse in Lucerne by Swiss Post due to undeliverability (e.g. “recipient not found at specified address”), we will not cover the costs of re-shipping your order. To avoid such cases, please check your address and name carefully before completing your order. If you have recently moved and your address has changed, we strongly recommend that you notify your local post office and register your change of address for forwarding.

TRACKING SHOWS MY PACKAGE HAS BEEN DELIVERED BUT IT IS NOT THERE. WHAT HAPPENED?

We're sorry you're in this situation. First, we recommend that you ask your neighbors whether they may have accidentally received your package. If you don't have the package either, there is a possibility that it was stolen.

If you suspect that your package has been stolen, you can report it to your local police station and then contact your home insurance company with the receipt you received.

Unfortunately, SARANGHAE cannot accept responsibility for lost or stolen packages unless the loss occurred in transit. To avoid such incidents, we recommend choosing shipping against signature so that your package arrives safely.