The Saranghae Guarantee
FAQs
When does my order arrive?
Thank you very much for your order from SARANGHAE! We would like to inform you that we will process your order immediately. Once dispatched, we expect delivery by Swiss Post to take place under normal circumstances within 2-3 working days for standard shipping and 1-2 working days for priority shipping. Please note that these are only estimated delivery times and do not constitute a guarantee. Deliveries do not take place on public holidays and weekends and occasionally unforeseeable delays may occur which are beyond our control. You will receive a shipping confirmation by email, which also includes your tracking number. This allows you to track the status of your shipment online. If you can't find an email in your inbox, we recommend checking your spam folder too.
Please note: We aim to process orders quickly, usually within 24 hours on business days. However, during special occasions and peak seasons such as Halloween, Black Friday or Christmas, processing time may take up to 48 hours on business days. We thank you for your understanding and patience.
Are the products on SARANGHAE 100% authentic?
Yes, at SARANGHAE we attach great importance to only offering 100% authentic products. We source our goods directly from the manufacturer brands or through legitimate and trustworthy dealers in Korea. This ensures that our customers always receive authentic and high-quality products directly from Korea when you shop at SARANGHAE. Your satisfaction and trust in the authenticity of our products is of the utmost importance to us.
Will I receive samples with my order?
Of course you will receive samples with your order! You have the opportunity to select the samples you want directly in your shopping cart before checking out. As a small gift from us, you will receive a free surprise gift with every order of CHF 130 or more.
If you don't want samples, that's no problem! Simply select no samples and none will be added to your order.
The product I want is out of stock. What should I do?
We completely understand your disappointment and we will do everything we can to avoid such situations in the future. Please enter your email address under “Notify me when available again” on the product page. We will then automatically inform you by email as soon as the product is available again!